Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Additional non-returnable items:

• Gift cards
• Downloadable software products
• Some health and personal care items

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted:

• Book with obvious signs of use
• CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened.
• Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
• Any item that is returned more than 30 days after delivery

Please check the goods clearly after you have received it.

1. If you are not satisfied with the product you received, please contact us to agree on a solution.

Please send a message to us. We suggest providing a photo or video of the item clearly showing the problems so that they can confirm the issue and offer the best solution for you.

And, please check the messages between you and us on the page Message .

2. If that doesn’t help, you can apply for a refund by opening a dispute before the Buyer Protection has ended. 

3. If the order with Free Return service, you could ask for free return in local within 15 days after receipt. 

4. If the order with one year Commercial Warranty Service, please submit a warranty service request after the Buyer Protection has ended. 

Please check the goods clearly after you have received it.

1. If you are not satisfied with the product you received, please contact us to agree on a solution.

Please send a message to us. We suggest providing a photo or video of the item clearly showing the problems so that they can confirm the issue and offer the best solution for you.

And, please check the messages between you and us on the page Message .

2. If that doesn’t help, you can apply for a refund by opening a dispute before the Buyer Protection has ended. 

3. If the order with Free Return service, you could ask for free return in local within 15 days after receipt. 

4. If the order with one year Commercial Warranty Service, please submit a warranty service request after the Buyer Protection has ended. 

Check Customer Help then Click Contact us

If you placed order with wrong information, please contact us before the order is shipped out, and suggest us to ship with correct information.

Contact us if we can change an order

Contact us if it is possible.