Qantas says app glitch exposed passengers’ travel details

qantas
Credit: Pixabay/CC0 Public Domain

Qantas apologized Wednesday after a “technology issue” with its mobile app exposed users’ travel details including their names, flights and points.

Many frequent fliers posted on social media that they were seeing other passengers’ names, accounts, flight plans, points, and boarding passes.

Some reported that the glitch persisted even after the airline said it had fixed the app.

“We apologize to customers impacted by the issue with the Qantas app this morning, which has now been resolved,” the carrier said in a statement.

“Current investigations indicate that it was caused by a technology issue and may have been related to recent system changes,” it said.

“At this stage, there is no indication of a cyber security incident.”

Qantas confirmed that some frequent flyers saw other users’ travel information including names, upcoming flight details, points balance and status.

“No further personal or financial information was shared, and customers would not have been able to transfer or use the Qantas Points of other frequent flyers,” it said.

“We’re not aware of any customers traveling with incorrect boarding passes.”

Major cyber attacks in recent years have raised concerns about the protection of Australians’ personal data.

In November 2022, Australia’s largest private health insurer Medibank said hackers had accessed the data of 9.7 million current and former customers, including medical records.

© 2024 AFP

Citation:
Qantas says app glitch exposed passengers’ travel details (2024, May 1)
retrieved 1 May 2024
from https://techxplore.com/news/2024-05-qantas-app-glitch-exposed-passengers.html
This document is subject to copyright. Apart from any fair dealing for the purpose of private study or research, no
part may be reproduced without the written permission. The content is provided for information purposes only.
Please follow and like us:
error0
fb-share-icon20
Tweet 20
fb-share-icon20
Leave a Reply

Your email address will not be published. Required fields are marked *

Free Worldwide shipping

On all orders above $10

Easy 30 days returns

30 days money back guarantee

International Warranty

Offered in the country of usage

100% Secure Checkout

PayPal / MasterCard / Visa